| 000 | 00593 a2200217 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20181026102929.0 | ||
| 008 | 181026b xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9781472572585 _qpbk. |
||
| 040 | _cSPAB | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bPEN-D |
||
| 100 |
_aPenin, Lara _914739 |
||
| 245 |
_aDesigning the invisible: _ban introduction to service design. _cLara Penin |
||
| 260 |
_bBloomsbury Publishing _c2018 _aLondon |
||
| 300 | _a342p. | ||
| 650 |
_aDES _914740 |
||
| 690 |
_aCustomer services. _910778 |
||
| 690 |
_aService industries. _913846 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c9608 _d9608 |
||