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1.
Service management: strategy and leadership in service businesses / Richard Normann by
Edition: 3rd ed.
Language: English
Publication details: New York: John Wiley & Sons, 2007
Availability: Items available for loan: Library, SPAB (1)Location, call number: H-1 658.4012 NOR-S.

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2.
Designing the invisible: an introduction to service design. Lara Penin by
Language: English
Publication details: London Bloomsbury Publishing 2018
Availability: Items available for loan: Library, SPAB (1)Location, call number: H-1 658.812 PEN-D.

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3.
Designing for service: key issues and new directions. Edited by Daniela Sangiorgi and Alison Prendiville by
Language: English
Publication details: London Bloomsbury Academic 2017
Availability: Items available for loan: Library, SPAB (1)Location, call number: L-1 745.4 DES.

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4.
Introduction to industrial service design / Edited by Satu Miettinen by
Language: English
Publication details: New York Routledge 2017
Availability: Items available for loan: Library, SPAB (1)Location, call number: L-1 745.2 INT.

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5.
Designing for service: key issues and new directions. Edited by Daniela Sangiorgi and Alison Prendiville by
Language: English
Publication details: London Bloomsbury Academic 2017
Availability: Items available for loan: Library, SPAB (1)Location, call number: L-1 745.4 DES.

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6.
Occupational Structures of Low- and High-Wage Service Sector Establishments by
Material type: Article Article; Format: print available online remote
Publication details: Sage, 2019
In: Economic development quarterly
Online resources:
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