Emotional Heritage :Visitor Engagement at Museums and Heritage Sites Laurajane Smith.

List of figures List of tables Acknowledgements List of abbreviations Introduction Part I: Heritage, Politics and Emotion Critical realist heritage studies: Agency, reflexivity and materiality Reconsidering heritage and identity: The politics of recognition and the affective practices of heritage. Registers of engagement; ; Part II: Methods and Quantitative Findings Methods Overall findings and national comparisons Genres of museums and heritage sites: Comparisons Demographic variables and visitor responses Part III: Emotional Heritage: Themes and Performances Reassessing learning: Changing views and deepening understanding Performing reinforcement and affirmation: 'It just reinforces a lot of the stuff I think' Emotional banality and heritage-making: The banality of grandiloquence revisited Intergenerational communication and connection Heritage and the politics of recognition Heritage, privilege and the politics of misrecognition Conclusion