Microfinance India : social performance report 2012 /

By:

Srinivasan, Girija

Material type: Text

TextLanguage: English Publication details: Sage, 2013. New Delhi:Description: xviii,124pISBN:

9788132108900

Subject(s):

Microfinance--India

DDC classification:

332.0954 SRI-M

Contents:

List of tables, figures, boxes, annexes and abbreviations -- Foreword -- Preface -- 1.Overview : finally customers at the core -- 2.Governance and social performance -- 3.Do products promote responsible finance? -- 4.Beyond the business of finance -- 5.Fair treatment of clients, code of conduct and institutional response : intense scrutiny? -- 6.Lenders, investors and donors : are they responsible? -- 7.Outreach : are the needy served? -- 8.Community-owned institutions and member-centric services -- 9.Outcomes and impact of microfinance -- Do MFIs track their business outcomes and impact on customers? -- The voices of mature clients -- Future is about balance everywhere -- Technical partners -- About the author.

Summary: Offers an account of the developments in responsible finance and social performance space in India. The report captures the essence of policy, strategy and practice elements of social performance in the sector. This book looks at the changes that have taken place, and the need for stakeholder collaboration to ensure customer welfare.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	Library, SPAB F-1	Non Fiction	332.0954 SRI-M (Browse shelf(Opens below))	Available		006198

Total holds: 0

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List of tables, figures, boxes, annexes and abbreviations --
Foreword --
Preface --
1.Overview : finally customers at the core --
2.Governance and social performance --
3.Do products promote responsible finance? --
4.Beyond the business of finance --
5.Fair treatment of clients, code of conduct and institutional response : intense scrutiny? --
6.Lenders, investors and donors : are they responsible? --
7.Outreach : are the needy served? --
8.Community-owned institutions and member-centric services --
9.Outcomes and impact of microfinance --
Do MFIs track their business outcomes and impact on customers? --
The voices of mature clients --
Future is about balance everywhere --
Technical partners --
About the author.

Offers an account of the developments in responsible finance and social performance space in India. The report captures the essence of policy, strategy and practice elements of social performance in the sector. This book looks at the changes that have taken place, and the need for stakeholder collaboration to ensure customer welfare.

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